Communication process

Please note that bookings are only confirmed once you receive a confirmation email.
Once a confirmation email is sent to the traveller, it is their responsibility to check that the booking details are correct and to advise our reservations team of any required amendments, to avoid charges.
A reminder SMS will be sent to the traveller the day before the transfer takes place.
An SMS with the driver’s details is sent 4 hours prior to the transfer taking place to the phone number provided when making the booking.
We double check all the information to ensure accuracy and if any discrepancies are picked up, we will get in touch to rectify.
All amendments and cancellations must be made directly with our reservations assistant, who will communicate with SCT.
We will not accept changes made directly with drivers. These changes need to be visible on an updated confirmation mail which will be mailed to you.

Additional charges

All rates are charged per vehicle and not per person and inclusive of VAT
All transfers are direct door-to-door. A surcharge of R100.00 will be charged per additional stop.
For transfers between 21:30pm and 05:00am – an additional R100.00 will be levied per transfer.

Airport drop offs should be booked a minimum of 2 hours prior to domestic departures and 4 hours prior to international departures if travelling from within the specified areas of operations. SCT cannot accept responsibility for any transfers not booked in accordance with the above specified recommendations. Please contact our reservations department for advice on long-distance airport transfers.
Once the driver has waited for more than 15 minutes, waiting fees of R400.00 per vehicle apply.
All cancellations and amendments must be made 3 hours prior to the pickup time. Failing to do so may result in a 100% no-show fee.
All long-distance transfers must be cancelled 24 hours prior to the transfer taking place to avoid a cancellation fee.
SCT reserves the right to cancel orders and refund customers’ money because of obvious pricing errors.

Our drivers wear a uniform with SCT branding clearly visible and will identify. themselves to travellers.
Our drivers will wait at the airport with SCT paging-board, displaying SCT logo for easy identification.
SCT will attempt to accommodate early/delayed flight arrivals whenever possible, but severely early flights in particular might require the passenger to wait for their driver until the scheduled time of the booking.

Payment made by electronic funds transfer (EFT), must be made at least 24 hours prior to the relevant collection time to avoid automatic cancellation (unless a payment arrangement has been made with our accounts department).
SCT bank details are displayed at the bottom of every booking confirmation issued.