FAQs
How do I book an airport transfer?
Simply log onto www.stepchangetravel.co.za or send us a text or WhatsApp on 0645484931or email reservations@stepchangetravel.co.za
Don’t forget to include all the following details;
– Exact location where you want to be picked up – this will help us to speedily provide a cost estimate for your trip.
– Pick up date and time
– Number of passengers
– Return trip details – if applicable
What happens once I have booked?
We will promptly send you a cost estimate for your trip, once we have your approval we will send you official confirmation and a proforma invoice for your trip. Our booking consultant and driver will make sure that you stay informed throughout your trip. Once a confirmation email is sent to the traveller, it is their responsibility to check that the booking details are correct and to advise our reservations team of any required amendments, to avoid charges.
A reminder SMS will be sent to the traveller the day before the transfer takes place.
What is your communication protocol?
An SMS with the driver’s details is sent 4 hours prior to the transfer taking place to the phone number provided when making the booking.
We double check all the information to ensure accuracy and if any discrepancies are picked up, we will get in touch to rectify.
All amendments and cancellations must be made directly with our reservations assistant, who will communicate with SCT. We will not accept changes made directly with drivers. These changes need to be visible on an updated confirmation mail which will be mailed to you.
How do you select drivers?
Our team of drivers are carefully selected and trained in etiquette and advanced driving skills. All our drivers have:
– A PDP (Professional Driving Permit)
– Passed an external driving evaluation
– Criminal and ITC checks
– Full SCT uniform
– Undergone medical checks
– Defensive Driving Training
– Hijack management
What makes STC stand out?
We have prioritised punctuality and safety and we are committed to ensuring the safety and comfort of our passengers. Our luxury sedans are modern and impeccably maintained, equipped with tracking devices and monitored by a dedicated tracking consultant. Our meet and greet protocol and flight tracking ensure that your travel experience is nothing but positive.
Are there any hidden costs?
All rates are charged per vehicle and not per person and inclusive of VAT
All transfers are direct door-to-door. A surcharge of R100.00 will be charged per additional stop.
For transfers between 21:30pm and 05:00am – an additional R100.00 will be levied per transfer.
How do I make payment for your services?
Payment made by electronic funds transfer (EFT), must be made at least 24 hours prior to the relevant collection time to avoid automatic cancellation (unless a payment arrangement has been made with our accounts department).
SCT bank details are displayed at the bottom of every booking confirmation issued.
What is your collection process?
Our drivers wear a uniform with SCT branding clearly visible and will identify themselves to travellers.
Our drivers will wait at the airport with SCT paging-board, displaying SCT logo for easy identification.
SCT will attempt to accommodate early/delayed flight arrivals whenever possible, but severely early flights in particular might require the passenger to wait for their driver until the scheduled time of the booking.